You can expect your order to be with you within a few working days of your purchase. If your item is damaged or there are any problems, please contact the publishing office on 020 7916 8629 or email firstname.lastname@example.org.
You have a right to cancel or exchange your order if you tell us within 14 days of receiving it. Once we have been notified, you have 14 days to return the item to us to receive a full refund. The cost of sending the item to us is borne by the customer and postage will be charged for all exchanges and subsequent orders.
Please note the publishing office is staffed on Monday, Tuesday and Thursday 9.00am to 5.00pm and any phone queries will be responded to during those hours. If you are contacting us on any other days, we strongly recommend you email or leave a message on the answer phone and someone will be in touch with you as soon as possible.
Postage and packing costs
|Order value up to £2.00||Postage and packing fee: £1.00|
|Order value £2.01-£10.99||Postage and packing fee: £2.50|
|Order value £11.00-£19.99||Postage and packing fee: £3.50|
|Order value £20.00-£49.99||Postage and packing fee: £5.00|
|Order value of £50 or more||Postage and packing fee: £10.00|
Please email us for overseas postage rates.
Payment can be made via PayPal using a credit/debit card without creating a PayPal account. You still need to register your details with us or else we won't know where to send the order!